Account Manager (m/f/d) – B2B SaaS

Employment: Full Time
Workplace: Office in Coesfeld
Start: by appointment

Your role at brickfox:

As Account Manager (m/f/d) You will be the main point of contact for our existing B2B customers. You will ensure that customers work successfully with our SaaS platform in the long term, identify development potential, and build trusting, sustainable business relationships. You will work closely with internal teams and actively contribute to the further development of our customers.

Your tasks:

• Support and further development of existing B2B SaaS customers
• Building and maintaining long-term, collaborative customer relationships
• Identification of expansion, upselling and development potential
• Coordination of contract extensions as well as expansions of services and offerings.
• Regular exchange with customers regarding usage, requirements and further developments.
• Close collaboration with Customer Success, Support and Product Management
• Maintenance and documentation of all customer-relevant information in the CRM system

Your profile:

• experience in Account Management or in the support of B2B SaaS customers
• A good understanding of customer needs, business processes, and digital solutions
• Excellent communication skills and a confident demeanor at various levels
• Structured, reliable and independent way of working
• Ability to strategically develop customer relationships
• Very good knowledge of German and good knowledge of English, both written and spoken

What you can expect from us

• Responsibility for stable and growing customer relationships
• Long-term collaboration with renowned B2B clients
• Close, cross-team collaboration with internal specialist departments
• Active participation in shaping customer development and strategy
• Modern workplace in our office in Coesfeld
• Pleasant working environment, short decision-making processes and a culture of appreciation
• Performance-based compensation and long-term prospects

What we offer:

• A inspiring work environment in a growing and innovative company.
• A culture that values ​​personal initiative, ideas, and diversity.
• A attractive remuneration including performance-related bonuses.
• Further training opportunities and career development paths.
• A mature Remote-first approach who integrates you deeply into our team.
• Many typical Benefits such as events, discounts, meal contributions and much more.
• A Team, which supports your ambition and promotes your development.

If you're ready to help shape the future of e-commerce and revolutionize our clients' marketplaces, then we look forward to receiving your application. Please send us your CV (cover letter optional) and a few lines about your previous account management experience.

Apply now and become part of our team!
#wearebrickfox 🦊