Customer Integration Specialist (m/f/d)

About us

brickfox operates the Multichannel Middleware Hub – a cloud-based SaaS platform that synchronizes product, inventory, pricing, and order data between ERP/WMS/shop systems and sales channels such as Amazon, Kaufland, Shopify, Mirakl, and many more. Our Professional Services team supports customers from kick-off through technical integration to ongoing operations.

your role

You are the central interface between our customers and the technical team. You independently manage the technical integration of new sales channels, guide customers through onboarding and acceptance testing, and ensure smooth data flows during operation. You move confidently between project management, integration, and support.

Your tasks

• Technical setup and configuration of multichannel and sales channel connections (APIs, XML/CSV interfaces, data mappings)

• Management of integration projects: Kick-off, project charter, milestone planning, test support and formal acceptance

• Onboarding new customers: Checklist review, training, working agreements and close coordination until go-live.

• Analysis and troubleshooting of malfunctions during operation (inventory synchronization, order import, pricing logic, error logs)

• Escalation of technical bugs to development, including clean reproduction and documentation

• Direct customer communication – clear, solution-oriented and on equal terms

• Managing tickets, SLAs and project documentation in Jira and Confluence

what you bring

• Analytical & structured : You break down complex data flows into comprehensible steps and systematically find sources of error.

• Reliable : Customers and colleagues can rely on you – you meet deadlines, communicate proactively, and don't lose track of any tickets.

• Customer-focused : You explain technical concepts clearly, manage expectations professionally, and build trust.

• Technically curious : You're keen to delve into APIs, data formats (XML, CSV, JSON), e-commerce platforms, and marketplace logic.

• E-commerce affinity : Basic understanding of ERP/WMS systems, online shops or marketplaces – or the genuine will to acquire it quickly.

• Tool-fit : Confident use of ticketing systems (Jira), wikis (Confluence) and ideally experience with interface tools or Postman/REST

Nice to have

• Experience with platforms such as Amazon Seller/Vendor, Kaufland, Shopify, Mirakl, Tradebyte or Otto

• Knowledge of data modeling / product data standards (e.g., BMECat, BB2)

• Project management experience or certification

What we offer

• A well-coordinated, technically strong team that shares knowledge and works together on solutions.

• Varied work at the interface between technology, customer and product

• Direct impact: You see when a channel goes live and a customer makes a sale.

• Further development towards Senior Consultant, Team Lead or specialization (e.g. Marketplace Expert)

• 100% remote – flexible collaboration regardless of location